Terms of Service
This Service Policy outlines the terms that apply when users browse, shop or interact with Interzivo (hereinafter referred to as “I” or “we”) through our online store.
1. Introduction and Scope
This policy applies to all users accessing the site, placing an order, submitting a request, or making use of the services offered.
By continuing to use the site, users acknowledge that they understand and agree to the provisions included.
2. User Accounts and Site Responsibilities
Users are responsible for providing accurate and up-to-date information when creating or updating an account or submitting an order.
Login details should be safeguarded at all times.
We aim to maintain the platform and its features but may modify, update or adjust content whenever required.
3. Product Listings, Stock and Pricing
Product details, pricing, availability, and images shown on the website reflect information current at the time of display.
We reserve the option to update descriptions, revise pricing, change inventory status or withdraw items from sale when necessary.
If obvious system errors or pricing inaccuracies occur, we may cancel or adjust affected orders.
4. Orders and Payment
An order is considered confirmed once payment has been completed.
We may cancel an order where unusual activity is detected, inventory becomes unavailable or order information is inaccurate.
Users should review order details carefully before submitting payment to avoid delays.
5. Shipping Policy
We ship across Australia, with free shipping for orders of 80.99 AUD or above, and a 9.99 AUD fee for orders below that amount.
Orders are typically processed within 1–3 working days, with parcels expected to arrive within 6–10 working days after dispatch.
For full terms, please visit:
Shipping Terms
6. Order Cancellation
Cancellations are available before an order enters the packing or dispatch stage.
Users may request cancellation by contacting customer support and submitting their order number and proof of payment.
Approved cancellations will be refunded within 1–3 working days and returned to the original payment method.
For more details, visit:
Order Cancellation Policy
7. Returns & Exchanges
Users may request a return or exchange within 45 days of receipt.
Where product defects, visible issues or incorrect items are involved, users may contact support with order information and supporting images.
Approved returns will be refunded within 1–3 working days to the original payment method, and replacement items for approved exchanges will be shipped within 1–3 working days from inspection.
For full guidance, see:
Return & Exchange Policy
8. Dispute Handling
If a disagreement arises, users are encouraged to contact support first to seek a resolution.
Where informal resolution is not successful, the matter will be managed under applicable requirements tied to the user’s location.
9. Privacy and Data Protection
Personal data is collected and managed for service purposes including fulfilment and communication.
Users maintain rights to access, correct, delete or withdraw consent relating to their personal information.
Further details can be found in our Privacy Policy.
10. Intellectual Property
All content on the website—including text, layout, imagery and functional presentation—is owned or licensed for our usage.
Users may not replicate, copy or reuse content without permission.
11. Limitation of Liability
Information presented on the site is for general reference only.
Events outside our control—including network instability, courier delays or service interruptions—may result in delays, for which we are not responsible beyond reasonable effort.
12. Updates to These Terms
We may revise this policy from time to time due to operational adjustments or service developments.
Updates take effect immediately once published. Continued site use constitutes acceptance of the revised policy.
13. Contact Information
For questions relating to this policy or services described, users may contact us at:
Address: 11612 Summerfield Ct, Fredericksburg, VA 22407-6040, US
Phone: +1 (518) 445-5171
Email: team@interzivo.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)