Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed through Interzivo (hereinafter referred to as “I” or “we”) through our online store.

1. Conditions for Cancellation

Users may request cancellation before the order enters the preparation or dispatch stage.
If an order has already been packed, shipped or otherwise advanced to a point where cancellation is no longer possible, the request may not be completed.
Once delivered, users may refer to our return and exchange arrangements for further options.

2. Cancellation Procedure

To request a cancellation, please follow the steps below:

Step 1: Submit Your Request
Contact our support team by email or phone and provide:

• Order number

• Proof of payment

• Reason for cancellation (optional)

Step 2: Review and Confirmation
We will process your request upon receipt.
If the cancellation is approved, you will be notified using your provided contact details and we will proceed with the refund arrangement.
If the order cannot be cancelled, we will advise the outcome and offer any applicable next steps.

3. Refund Information

Once the cancellation request has been confirmed, a refund will be processed within 1–3 working days.
Funds will be returned to the original payment method used at checkout.
If you do not see the refund within a reasonable timeframe, you may contact us for assistance.

4. Contact Us

For cancellation requests, follow-ups or assistance, please reach us at:

Address: 11612 Summerfield Ct, Fredericksburg, VA 22407-6040, US
Phone: +1 (518) 445-5171
Email: team@interzivo.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)